30 Day Money Back Returns!

100% Money Back Guarantee, Free Shipping & Free Returns

Citizen Cashmere clients enjoy 100% Money Back Guarantee for 30 days along with Free Shipping, Free Returns, and Free Exchanges.

For Orders Within the Contiguous 48 States

Your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, you can exchange it for another item or available size, or return it for your money back.  

All items must be returned within 30 days of delivery and in new, unused condition. All knitwear must be returned unworn, in the original packaging, and with the original tags still attached.  All returns are inspected upon arrival.

To make returns effortless, we will send you a pre-paid return email label once you contact us.

* Required Fields


Returns from Alaska, Hawaii, US Territories, APO/ FPO Addresses

We currently offer free returns for orders shipped to the 48 contiguous states only. However if you live in Alaska, Hawaii, US Territories or at an APO/FPO address, you may return items at your own expense using any traceable and insured shipping method.


For European orders, please use one of our websites in Europe.




For orders in Asia, Australia, New Zealand, and Canada, please contact us at info@citizencashmere.com